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The Psychology of Terrorism

Posted November 23rd, 2015 in Articles, Blogs by admin

On November 13,  teams of terrorists attacked six different sites across Paris, leaving 130 dead and more than 300 injured. This barbarous and callous attack on innocent civilians—perpetrated by ISIS (or ISIL) terrorists– is the worst to hit France since World War II, and the most severe in Europe since the 2004 Madrid bombings that killed 191. The attack came just 10 months after the murder of Charlie Hebdo cartoonists by terrorists. The French government, some of its allies and many Western politicians are now demanding and implementing military retaliation, expanded security capabilities and restrictions in individual freedoms.

France’s demographics may be linked to the terrorists attacks committed by Muslims. France has approximately a 7.5% Muslim population and to a large extent they are poor, less educated and overrepresented in the prison population. In France, a poll by ICM Research showed that 27% of young French people, not just Muslims, between 18 and 24 had a favorable attitude toward the Islamic State.

Intense debate and rhetoric now abounds in the U.S. over what should be a response to the terrorist attacks and a long-term strategy, which ranges from restricting Syrian immigration to profiling Muslims to an all-out war in Syria and Iraq.

How Do We Define Terrorism?

Terrorism can be defined as the use, or threat of use, of violence by non-state groups to achieve political change, and in doing so, targeting non-combatant civilians as its immediate victims.

The key to this definition is the combination of small groups killing non-combatants. Terrorism is often the recourse of those desperate for a cause that cannot win by conventional means. But it is worth noting that state terrorism against a state’s own citizens–as practiced by Mao, Stalin, Hitler, and many smaller-league tyrants–has killed millions of non-combatants, whereas the anti-state terrorism we usually focus on, has killed thousands.

Mental illness appears not to be a critical factor in explaining terrorist behavior. For example, most terrorists are not “psychopaths.” There is no “terrorist personality”, nor is there any accurate profile – psychologically or otherwise – of the terrorist. Histories of childhood abuse and trauma and themes of perceived injustice and humiliation often are prominent in terrorist biographies, but do not fully explain terrorism. Terrorist ideologies tend to provide a set of beliefs that justify and mandate certain violent behaviors. Those beliefs are regarded as absolute, and the behaviors are seen as serving a meaningful cause.

The Origins of Terrorism

Modern-day terrorism can be traced back as far as the first century A.D., when Roman occupation forces and their collaborators in the Mideast were attacked. Like other religious extremists, the Zealots rejected the authority of a secular government and laws that did not incorporate their beliefs.

Centuries later the rise of nationalism spawned a new breed of terrorist, such as the IRA or Basques. Most such nationalists aim to create or reclaim a homeland; their actions are designed to garner international sympathy for their cause and to coerce the dominant group to concede to their wishes. Social revolutionary terrorists such as the German Red Army Faction (RAF) and the Italian Red Brigades, on the other hand, have sought to overthrow capitalism and the current social order.

During the 1970’s and 1980’s, nationalists and social revolutionaries were responsible for most acts of terrorism. But in recent decades no one has claimed responsibility for perhaps 40 percent of terrorist incidents, a fact experts attribute to the increasing frequency of terrorism perpetrated by religious extremists. Unlike the more politically motivated factions, these religious terrorists do not seek to change the policies of Western countries or groups but rather desire the destruction of the Western world in the name of God. This motive reveals why they are so dangerous: they are unconstrained by the negative Western political reaction, and instead of fearing death they embrace martyrdom.

The Motivation to Become Terrorists

Determining the motivation of terrorists has been difficult, but increasingly a topic of research by scholars. For one thing, terrorists rarely volunteer as experimental subjects and examining their behavior from afar could produce inaccurate conclusions. Perspective is another difficulty. One group’s terrorist is another group’s freedom fighter, as the millions of Arabs who support Palestinian suicide bombers will attest.

The psychology of terrorism is partly a case of theory and opinion rather than good science. Despite this, psychologists have suggested a view of terrorism in terms of political and group dynamics rather than individual behavior. In addition they have identified a universal psychological principle such as a subconscious fear of death and a desire for meaning and personal significance as having an important place in understanding terrorism.

One researcher, John Horgan at Pennsylvania State University, found that people who are more open to terrorist recruitment and radicalization tend to:

  • Feel angry, alienated or disenfranchised.
  • Believe that their current political involvement does not give them the power to effect real change.
  • Identify with perceived victims of the social injustice they are fighting.
    Feel the need to take action rather than just talking about the problem.
  • Believe that engaging in violence against the state is not immoral.
  • Have friends or family sympathetic to the cause.
  • Believe that joining a movement offers social and psychological rewards such as adventure, camaraderie and a heightened sense of identity.

After examining the detailed records of 400 extremist terrorists, forensic psychiatrist Marc Sageman of the University of Pennsylvania concluded these individuals are far from being brainwashed or socially isolated. Ninety percent of them came from caring, intact families; 63 per cent had gone to college, compared with the 5 to 6 percent background rate in the developing world, according to Sageman. Similarly, the suicide hijackers of 9/11 were well educated–three of them were in graduate school–and offspring of well-off Saudi and Egyptian families. Of course, not all terrorists come from financially and socially solid backgrounds. When Israeli social scientists conducted postmortem profiles of 93 Palestinian suicide bombers, aged 17 to 22, the scientists found that the bombers had been uniformly uneducated, unemployed and unmarried. It may be likely that the Parisian terrorists come from humble or disadvantaged backgrounds.

Some psychologists believe terrorism is most accurately viewed from a political perspective. Psychologist Clark McCauley, (link is external) a co-investigator at START and director of the Solomon Asch Center for Study of Ethnopolitical Conflict at Bryn Mawr College, has come to see terrorism as “the warfare of the weak”—the means by which groups that lack material or political power fight what they see as oppressive forces.

Paradoxically, overcoming an unconscious fear of death may underlie much of the motivation behind terrorism and reactions to terrorism, maintains psychologists Tom Pyszczynski, of the University of Colorado at Colorado Springs, who, along with colleagues Jeff Greenberg, and Sheldon Solomon, have developed a “terror management theory,” which holds that people use culture and religion to protect themselves from a fear of death as a motivation to engage in brutal terror attacks, knowing that they will be killed themselves.

Further research conducted by Arie Kruglanski, co-director of the National Consortium for the Study of Terrorism and Responses to Terrorism, (START), says that a “collectivist mentality” may explain terrorism. His conclusion is based on his surveys of thousands of people in 15 Arab and other countries which found that Muslims who have a more collectivistic mentality are more likely to support terrorist attacks against Americans or Europeans than those with more individualistic leanings. The findings suggest that joining terrorist groups may confer a sense of security and meaning that people do not feel as individuals.

In a more global sense, a fear of cultural annihilation may help fuel terrorist sentiments, says psychologist and terrorism expert Fathali Moghaddam, of Georgetown University’s department of psychology. In “How Globalization Spurs Terrorism: The Lopsided Benefits of One World and Why That Fuels Violence,” Moghaddam argues that rapid globalization has forced disparate cultures into contact with one another and is threatening the domination or disappearance of some groups—a cultural version of “survival of the fittest.” “You can interpret Islamic terrorism as one form of reaction to the perception that the fundamentalist way of life is under attack and is about to become extinct,” he says.

The Causes for Jihadis Terrorism

Steve Taylor, writing in Psychology Today describes how, according to some estimates, at least 500 young British men of Asian descent have travelled to Syria or Iraq to become jihadis in extremist groups. He asks the questions: “What is it that makes young men susceptible to this narrative? Why are they drawn towards it, and why do they allow it to take such a hold over them that they lose all sense of humanity and morality?” Taylor contends, “It’s a mistake to simply label terrorists as ‘evil’ or psychologically deranged– in fact, psychologists who have studied terrorist groups have found that terrorists tend to be stable individuals, not paranoid or delusional. What seems to make terrorists essentially different from others is their ability to “switch off” their sense of empathy in service to their beliefs and goals.” He says that to become a terrorist means disengaging this natural empathy, so that a person can treat certain other human beings – the members of the groups he feels he is fighting against – as objects, and kill them without remorse. It means seeing members of those groups as fundamentally “other” and refusing to connect with them. It is only a complete lack of empathy, which makes it possible for one human being to behead another.

Most terrorists are young men, usually adolescents. Adolescence can be a psychologically difficult period, during which a person becomes aware of themselves as a separate individual, with a sense of vulnerability and fragility. As a result, there is a strong need for identity and belonging. This is why adolescents often join gangs, and become followers of fashion or of pop groups. Belonging to a group helps to alleviate their sense of separateness and strengthens their identity. But it’s also why adolescents are vulnerable to religious extremism. Belonging to a religion, and to a terrorist group within that religion, provides a like-minded community, supporting beliefs and possibly a family-like structure. It also provides status for people who may have little or none in a normal context.

For the members of ISIS, joining the group means promoting the creation of an Islamic caliphate and ridding it of infidels. Vice Media interviewed Iraqi and Syrian children who said they wanted to become part of ISIS so they could kill infidels. ISIS has been particularly successful in recruiting its members through social media. In that sense, terrorism expert John Horgan said, there is a “truly global appeal of ISIS” that is new. “They have become so adept at social media that they are reaching out to disaffected individuals on a global scale,” he said.

What Do The Terrorists Hope To Accomplish?

Clark R. McCauley, a professor of psychology at Bryn Mawr College contends “Terrorism inflicts immediate damage in destroying lives and material, but terrorists hope that the long-term costs will be much greater.” Terrorists want to create fear and uncertainty far beyond the victims and those close to them and want the enemy to spend time and money on security. The costs of increased security are likely to be particularly high for a country like the U.S., where an open society is the foundation of economic success and a high-tech military. McCauley also argues: “Terrorists particularly hope to elicit a violent response that will assist them in mobilizing their own people. The pyramid is essential to the terrorists for cover and for recruits. The terrorists hope that a clumsy and over-generalized strike against them will hit some of their own side who are not yet radicalized and mobilized, will enlarge their base of sympathy, will turn the sympathetic but unmobilized to action and sacrifice, and will strengthen their own status at the apex of this pyramid.” McCauley says the biggest weakness terrorists have is not the “enemy” they attack, but from moderate opposition from within. If there is a violent reaction by the targets of terrorism, he contends, the terrorists will be able to get greater unity and silence the moderates.

What’s the Solution?

Since the first bombing attack on the World Trade Center, the Western, and particularly, the American response to terrorism, has shifted from criminal justice — finding, trying and punishing perpetrators –to waging war. Certainly, concerns about the safety of citizens in democratic societies are legitimate, and policies and actions aimed at guaranteeing citizen safety is desirable.

The solution to the kind of terrorism we are currently experiencing tends to attract polarized positions. Certainly we hear much currently indicating the solution is to take military action against the countries of origin of the terrorists, although many of them, for example, in France, were French citizens. We hear calls too from conservatives to restrict immigration, increase surveillance and impose further restrictions on privacy and individual rights. At the extreme, we hear rhetoric than is clearly racist and xenophobic.

Liberals have a different perspective. In an article in The Atlantic, Simon Cottee describes this perspective: “For example, in some quarters of the ‘radical’ left it is asserted that the roots of jihadist terrorism lie not in Islam but in the myriad historical crimes and injustices of Western, and specifically U.S.-driven, imperialism—most notably, in the post-9/11 era, the 2003 invasion of Iraq. Jihadist violence, from this perspective, is an inevitable reaction fueled by Muslim anger and vengeance; and Westernized jihadists, far from rejecting the civilized norms and ideals proclaimed by the West, are in fact alienated from a West that excludes, demeans, and harasses Muslims.”

Some would argue the Islamophobic backlash running through the West may actually help recruit more jihadists. Certainly we can understand France’s desire for retribution or revenge. Yet U.S.politicians paint an ugly reminder as to where these emotions can lead. In both the United States and coalition allies, pressure is reportedly building for a stronger military response to ISIS including ground troops. Many of the things we’ve seen and heard in the news and social media are part of the manifestation of those inevitable twin emotions of rage and fear that, as Gawker’s Hamilton Nolan wrote after the Charlie Hebdo attacks, are exactly why terrorism works.

Some would argue that a reaction of stereotyping and prejudice toward Arabs and Muslims living in the U.S. will turn them from sources of help against terrorism to sources of further terrorism. Rudeness, suspicion and hostility directed toward Arabs and Muslims in the U.S. is good news for the terrorists. “Profiling” or other infringement of civil rights of Arabs and Muslims by U.S. agencies of state security can help encourage a sense of victimization.

Others would argue something different. The notion that terrorists could be talked out of committing violence using peaceful dialogue and a helping hand is no longer an idealist’s pipe dream, but actually the aim of a growing number of “de-radicalization” programs worldwide, says social psychologist and START co-director Kruglanski.

In his book, The Mind of the Terrorist: The Psychology of Terrorism from the IRA to Al-Qaeda by Jerrold M. Post, he argues that following the September 11, 2001, attacks on the Pentagon and the World Trade Center, the U.S. government declared war on al-Qaeda and terrorism in general. Just like any other conventional war, the Bush administration decided to combat the enemy by attacking and occupying alleged terrorist hotbeds: Afghanistan and Iraq. Post argues that the battle against terrorism cannot be won but can only be reduced requiring concerted efforts over decades to come. He promotes policies such as: Inhibiting potential terrorists from joining terrorist groups in the first place; producing dissension within the group; facilitating exit from the group, reducing support for the group and its leaders; and insulating the target audience. Although the policy recommendations are supposed to apply to all terrorist groups, they are heavily focused on combating Islamic terrorism.

How we characterize an issue affects how we think about it. Replacing the “war on terror” metaphor with other ways of framing counterterrorism might help us curtail the violence more effectively argues Arie W. Kruglanski, Martha Crenshaw, Jerrold M. Post and Jeff Victoroff writing in the Scientific American. They argue the following:

  • Since the attacks on September 11, 2001, the Bush administration has used a war metaphor to define counterterrorism strategy.
  • Such a description may simplify a complex reality, making it more mentally manageable, but it may also oversimplify and distort reality.
  • Metaphors can guide national decision making. The wars that began in Afghanistan in 2001 and Iraq in 2003 clearly demonstrate that the concept of a war to combat a method of violence used by nonstate agents is more than rhetoric.
  • Viewing counterterrorism through the lens of law enforcement may yield more tightly focused tactics that are less costly than war and less likely to provoke resentment and backlash.

Relating counterterrorism to disease containment or prejudice reduction shifts the focus to the psychological underpinnings of terrorism and, in doing so, may suggest successful long-term strategies that chip away at the motivations of terrorists.

They argue: “The psychological rationale of war is to bring the enemy to its knees and to convince it and its support base that terrorism is counterproductive. And yet experience in Chechnya, Afghanistan, Iraq, Ireland, and the West Bank and Gaza Strip suggests that the use of military force does little to ‘prove’ the inefficacy of terrorism. Military strikes against terrorist targets may temporarily interfere with terrorists’ ability to launch their operations, but they do not generally lessen the motivation to engage in violence—and may even boost it as a result of the enmity that foreign occupation typically engenders and of the injustice and excesses of war.” The authors say that framing counterterrorism as war has considerable costs. It threatens to corrupt society’s values, disrupt its orderly functioning and reshuffle its priorities. War calls for the disproportionate investment of a nation’s resources, with correspondingly less left for other concerns, including the economy, health care and education. “Collateral damage,” ethnic profiling, harsh interrogation tactics and unlimited internment of suspects may all be condoned in the name of security and excused by the uniqueness of circumstances the war concept implies. These costs are especially steep in a war that has no definite end.

But ISIS thrives on a pathological instinct to destroy, to avenge, to annihilate–a perspective which is rampant among “war hawks.” ISIS is a master of social media, in trolling, the epitome of modern terrorism, and for every tweet from extreme conservative commentators calling for the complete obliteration of Raqqa, another militant gets his suicide vest. Wahhabism, the foundation for radical Islam, is not representative of the history and ideology of Islam, nor the culture and identity of the Arab world. It thrives on fear and hatred, and it preys on young, disenfranchised youth. With every declaration of war, with every outpouring of violence, with every condemnation the international order declares against those it has ignored, these individuals feel an even greater desperation and need to join the only alternative they are offered a sense of community.

A Reasoned, Calm and Compassionate Response

Monuments, embassies and public squares around the world fly the French flag in a show of solidarity. Social media is abuzz to show Paris and the French their support. And while the media was quick to report on the solidarity from particular parts of the world, most did not show support for the French from Muslims across the Middle East and North Africa.

We need to pause and reflect on what can be the core causes for current terrorism and a long-term strategy. We need to pull back from a reactionary, violent response. We need to restrain ourselves from retributive justice and focus on restorative justice, one not fueled by vengeance. We need to turn away from hatred and prejudice and focus on compassion and addressing the core causes that attract young people–particularly young men–to become terrorists.

How to Bring Mindfulness into Meetings–10 Tips

Posted November 23rd, 2015 in Articles, Blogs by admin

Leaders can enhance their effectiveness and develop better relationships with employees by having mindful conversations.

In my new book, Eye of the Storm: How Mindful Leaders Can Transform Chaotic Workplaces (link is external) I describe how multiple and increasing demands on leaders’ attention can have a negative impact on their performance.

Executives’ calendars are often booked back-to-back all day based on the proposition that it is both necessary and leads to greater productivity, despite the evidence that it doesn’t. The relenting demands on executives’ time can produce what is known as “power stress,” a side effect that leaves the individual physically and emotionally drained. If leaders believe they don’t have the time to work through all aspects of a problem they’re faced with, they are inclined to be narrow in perspective, take cognitive shortcuts, and become more impulsive and reactive. Their actions, in effect, become “mindless,” unconscious and automatic.

Daniel Siegel, a neuroscientist and author of The Mindful Brain: Reflection and Attunement in the Cultivation of Well-Being, (link is external)contends a corporate culture of cognitive shortcuts results in oversimplication, curtailed curiosity, reliance on ingrained beliefs and the perceptional blind spots.

A research study by Paul McDonald at the University of Wellington’s School of Management argues that today’s leaders have scant time for self-awareness through introspection and personal insight. Christopher Edgar, author of Inner Productivity: A Mindful Path to Efficiency and Enjoyment in Your Work (link is external) being aware of your inner state—your thoughts and emotions—and learning how to manage and self-regulate the mental “chatter” that interferes with optimal performance, is the greatest challenge for leaders. Being self-aware means we learn how to intentionally respond to experiences in our life instead of reacting to them.

Regular practices of mindfulness can give leaders a different perspective on their world, opening them up to ways of being which are both more focused on what matters and more observant and appreciative of what is there. Paradoxically, becoming more present through mindfulness enables leaders to see reality more clearly and act more purposefully and with less of their own stuff getting in the way. This is one of the paradoxes in mindful leadership: to open up for change, it is necessary to sometimes stop striving to change things and to stop talking and listen; to stop doing and start being.

Research studies have shown that regular mindfulness practices elicit better attentional capabilities and more positive emotional states. Mindfulness trains people to increase their capacity to pay attention (beyond the 3-7 seconds that is normal) and to expand the qualitative aspects of attention. Daniel Goleman, in his book, Focus: The Hidden Driver of Excellence, (link is external) underscores the importance of leaders maintaining a triple focus, where an inner focus is equally important along with an outer or external focus. Harvard psychologist Ellen Langer advocates leaders developing an “environmental mindfulness”: constant questioning and listening; inquiry, probing, and reflecting; gathering insights and perspectives from other people. This active engagement leads to smarter questions, better learning, and a more sensitive early warning radar to coming changes.

One of the casualties to an overemphasized external focus, filled with multiple meetings and agendas are meaningful and mindful conversations. In my two decades of coaching leaders and their teams, I’ve had the opportunity to observe leaders’ conversational skills in action, and found a wide contrast both in styles and results. The leaders who struggle often appear to be, or actually are, hurried, busy, almost frenetic in “getting things done,” and as a result, their conversations with others reflect these characteristics:

  • They come to conversations without actually being “present” in the conversation because their minds are full of thoughts and emotions from a previous conversation or an anticipated one—in short, their minds are either in the past or in the future;
  • They exhibit poor listening skills, being more focused on what they want to say;
  • They exercise their authority to “control” the conversation to a predetermined outcome;
  • They exhibit a close-mindedness to others’ perspectives in the conversation;
  • They are in a rush to end the conversation as soon as possible, so they can get on with other or “more important” things;
  • They are oblivious or inattentive to the emotional or feeling states of the other people in the conversation;
  • They are oblivious or inattentive to their own internal emotional state while they engage in a conversation.
  • The net result of these behaviors can be a lack of connection and trust with employees and others and a lack of awareness of their own internal emotional state.

So how can leaders have more mindful conversations to both avoid these unproductive and unappreciated tendencies?

9 tips for having more mindful conversations.

  • Slow down. Leaders may be concerned about the conversation dragging on too long, or not being able to cover all the items on an agenda, but projecting the energy and feeling of being in a hurry in conversations gives the impression to other speakers that what they have to say, and therefore they, are not important to you. There’s a need to balance results with connection. The key here is internal, not just external. That means slowing down your thoughts and feelings not just your actions;
  • Breathe. Often when conversations get intense or heated, participants’ breathing may become shallow, which reduces the oxygen supply to the brain, which in turn, can impair cognitive functioning. Remembering to breathe normally, or deeply when things become intense is an mindful practice;
  • Focus your attention. It’s normal for your mind to wander much of the time, including during conversations. That’s why mindfulness meditation can help you learn to focus your attention more fully. If you notice your thoughts wandering while someone else is speaking, just note that, and gently return to the conversation at hand;
  • Listen with your heart, not just your head. Listening training tends to emphasize cognitive skills, including such things as paraphrasing. Equally—and even more important—are listening with empathy and compassion. Be sensitive to others’ emotional state while they speak or respond to you. This may also require you to be keenly aware of your own emotional state;
  • Be Open and Curious. Leaders can enter conversations with a close-mindedness, and unwillingness to see other perspectives. The mindful practice of “beginner’s mind,” in which the you make no assumptions about what has happened or needs to happen, but rather keeping an open mind, and seek out others’ perspectives in an open way will make the conversation more meaningful. This also requires you to make fewer assertions or speeches and ask more questions;
  • Practice acceptance and non-judgment. This doesn’t necessarily agreeing with others’ perspectives or opinions, but it does mean accepting who they are, and what they think and how they feel at face value. It also means accepting the emotions you may be feeling yourself, particularly the negative ones;
  • Be present. All to often people in conversations are not fully present. They may be thinking of the response they want to make, or the next conversation they are going to have, or reviewing in their mind past conversations. In either case, they are not really “here” in the present moment, giving their full attention to what is happening.
  • Mindfulness can enhance your ability to be and keep present in conversations. One of the most important ways to accomplish this is to turn off all electronic devices (such as smartphones) while you’re having the conversation and give full attention to the conversation at hand;
  • Respond to others in a mindful intentional way, rather than reactive way. At times during intense, controversial or difficult conversations the defensive and protective parts of participants’ brains can be unconsciously and automatically be quickly activated resulting in a reactive response which can negatively impact the conversation. Mindfulness can aid the leader through the process of noticing and labeling the emotion that is arising, pausing and creating space for a calm and intentional response;
  • Temporarily set aside your personal agenda. Leaders can go into meetings with a predetermined agenda, including what they will say, how they will respond to opposition, and the outcome(s) they want. While this may be desirable in some situations, making it a habit stifles conversations, and makes others reticent to participate in meaningful ways. Being able to temporarily set aside a personal agenda, being open, and not making assumptions can enrich conversations, often with a more creative outcome;

And finally, start conversations with a brief check-in with the other person(s). Before launching into the depths of a conversation, checking in with how the other person is feeling at that time and on that day will give the leader a wealth of information that will contribute to a fruitful conversation. For how this can be a great practice in meetings, read my article “How to Bring Mindfulness into Meetings—10 Tips,” in Psychology Today.

In summary, meaningful conversations can make a significant contribution to a positive organizational culture. Leaders who practice engaging in mindful conversations can do much to create that culture.

Why It’s Time to Humanize Leadership

Posted November 23rd, 2015 in Articles, Blogs by admin

While the world’s economy continues to expand, mostly driven by technology, trust in our leaders continues to either languish or decline. Part of the reason for this sad state of affairs is both current leaders and leadership development education are predominantly utilitarian and lack a humanistic focus.

In my two decades of work as an executive coach and consultant in organizations, I’ve found a direct correlation between an culture that has no joy, no passion, and little concern for the well being of its employees and a senior management team that makes little or no personal connection with those they work with. And much of that leadership behavior was encouraged in leadership development training, particularly in business schools.

In my article in Psychology Today, “What’s Love Got To Do With Business?” I said: “A predominant dispassionate, logical approach that distances itself from compassionate love, develops reward systems and training and development methods and the cycle reinforces itself. You will rarely see management training programs or employee manuals that address principles of tolerance, selflessness, kindness and compassionate love. When the leader models unloving, dispassionate behavior, this sets the tone for the entire organization, and when replicated across many organizations, sets a norm for business. It’s not that dispassionate, coldly logical ways of running organizations have not met with success, because they and their leaders have. But what has been the cost in terms of relationships, employee morale and happiness?”

We continue to hold up for admiration, if not idolatry, examples of business and political leaders who at various times are ruthless, unprincipled or abusive bullies who act out of self-interest. Add to this the never-ending list of books, articles, seminars or leadership training programs that emphasize a sanitized, technical or strategic focus. Rarely are the words “humanistic,” “compassionate,” caring,” “ethical” or self-sacrificing” heard.

Business school critiques (link is external)and growing skepticism of their value has increased. Management gurus such as Henry Mintzberg have criticized business schools’ excessive focus on abstract analytical models that rarely prepare graduates for the work of managing people. Other experts such as Samantra Ghoshal and Jeffrey Pfeffer have expressed concerns about the lack of focus in business schools on ethics or a general concern for employees or society. One need only look to the recent financial crisis to see how prominent leaders who were bereft of socially responsible values in their actions.

INSEAD business school Professors Gianpiero Petriglieri and Jennifer Petriglieri, authors of “Can Business Schools Humanize Leadership?” (link is external) have coined the term “leadership industrial complex,” which they say promotes a view of leadership that is depersonalized and sanitized: “Over one decade of corporate scandals, financial meltdowns and growing inequality has consolidated a disconnect with business and political leaders, as it is in the protests in the streets and squares around the globe.”

Leaders now are no longer seen as being role models or stewards of the common good, but rather as predatory plutocrats who profit disproportionately at the expense of the majority of the population.

G. Petriglieri and J. Petriglieri argue that we have experienced a “dehumanization of leadership” in which leadership is reduced from a cultural enterprise to a strict intellectual or commercial one, in which leadership “distances aspiring leaders from their followers and institutions, resulting in a disconnect their inner and outer worlds.”

The solution, the authors argue, is to re-humanize leadership, in which the process of becoming a leader is both a psychological and social journey, in which the core is to engage in identity work.

We might well be guided by answering the questions, “What and who does leadership serve?” What is its purpose?” If the answer continues to be self-servicing opportunism, then we will continue to be in deep trouble.

An emphasis on humanistic leadership in educational programs would contain some elements of a classical education, inclusive of the study of literature and philosophy, and emphasize a search for meaning and purpose in human experience, which is grounded in a moral ethos. Leaders need to continually have the answers to these questions: What motivates my actions? How do my actions serve the common good?

Humanistic leaders are compassionate. Humanistic leadership is grounded in a philosophy that recognizes the dignity and worth of every person. They never forget that the people they are working for are real, with feelings and emotions, not just data or expenses. Humanistic leaders are ethical, and live by ethical and moral values. Humanistic leaders encourage people to be the best people they can be, and model that belief. And finally humanistic leaders value above all else, service to others.

Making a living and making the world a better place are not mutually exclusive. Humanistic leaders build a workplace of trust and collaboration and focus on people over profit for the few.

The work world is changing, particularly for young people. People are now seeking out more meaning in their work and in their lives. People, thanks to the internet and social media platforms, have both a voice and a stage to promote that voice. Customers are increasingly becoming the focus of business rather than the producers of products and services.

People are getting sick and tired of the greed, selfishness and lack of integrity of organizations and their leaders. People are expecting a change. A focus and demand for humanistic leaders can do much to make that change happen.

How to Bring Mindfulness Into Meetings–10 Tips

Posted November 23rd, 2015 in Articles, Blogs by admin

Meetings can be far more productive, less stressful and more interesting if they are conducted mindfully.

In my work as an executive coach with CEOs, senior executives and managers, the number one complaint is meetings—specifically how they are a waste of time. As renowned economist John Kenneth Galbraith once said, “meetings are indispensable when you don’t want to do anything.”

Several studies have shown that many, if not most, meetings are not worth the time. For example, in a survey reported in Industry Week, 2000 managers claimed that at least 30 percent of their time spent in meetings was a waste of time. According to a 3M Meeting Network survey of executives, 25 to 50 percent of the time people spend in meetings is wasted. And according to a survey by Office Team, a division of Robert Half International, 45 percent of senior executives surveyed said that their employees would be more productive if their firms banned meetings for a least one day a week.

Mike Figliudo, writing in SmartBrief on Leadership, asked this question in a poll: “How much time do you spend in recurring meetings?” He was shocked by the results. Thirty percent of the respondents are spending between 30 and 75 percent of their time in recurring meetings. He claims much of this time is a waste of money. Figliudo calculates the cost by taking the total annual compensation of each for the people in the meeting, dividing by 250 days per year and dividing that by eight hours a day. Using an example of a typical company of senior managers, a monthly two-hour staff meeting was costing the company $180K per year. Figliudo asks, is the resulting productivity worth the investment?

And brain research may provide us with another reason to not have meetings. Research by University of Minnesota psychologist Kathleen Vohs and her colleagues, as well as other neuroscientists, indicates that we have a limited amount of cognitive or what they call “executive” resources. Once they get depleted, we make bad decisions or choices. Business meetings require people to commit, focus and make decisions, with little or no attention paid to the depletion of the finite cognitive resources of the participants—particularly if the meetings are long. So if that is true, the three or four hour project meetings may be counterproductive.

For meetings to run well, participants should be encouraged to employ some of the techniques of ‘mindfulness’ to help them focus clearly and make more effective contributions. With heads typically buzzing with a thousand things these techniques ensure attention is focused in a purposeful way on the specific issues in hand and on what is happening throughout the meeting.

Mindfulness techniques enable people to be aware of the present moment without reacting too quickly to information. This allows new perspectives and innovative ways of doing things to be explored before making a decision. At its core, mindfulness is engaged awareness.

To get to this happy state, the chair of a meeting needs to lead participants into a “mindful space,” a space that provides both the meeting facilitator and participants opportunities to be aware both of their internal state as well as what is going on externally in the meeting.

Here’s 10 tips to run meetings more mindfully:

  • Do a self check-in before the meeting. This is particularly critical for the team leader or meeting facilitator. This means determining what your mental and emotional state is. Are you anxious? Fearful? Angry or irritated by one or more of the participants? Are you carrying some baggage from a previous meeting or conversation that could contaminate a productive involvement in the meeting to come? Take a few moments meditatively to clear away these things from your mind, so you can enter the meeting calmly and manage your thoughts and emotions.
  • Conduct a quiet one to two minute grounding meditation exercise. This will allow people can clear their minds of previous brain activities and mentally and emotionally prepare themselves better for their new tasks in the meeting;
  • Conduct a group check-in. Go around the table and have people express how they are “feeling” (not thinking) that day. This will help the meeting leader and participants can gain a better appreciation of the inner states of the participants;
  • Encourage open-mindedness. This can be accomplished by insisting on people asking questions for clarification or further elucidation of the speaker before adding their perspectives. Also encouraging participants to practice “beginners’ mind”—approaching every issue as though they had never experienced that issue before, so that unconscious past experience and habits don’t drive perspectives;
  • Encourage the practice of acceptance. This means encouraging participants to accepting the person who is speaking and respect their point of view, even though issue may be taken regarding their specific perspective or ideas. Acceptance does not mean agreement, but it does mean avoiding judgment;
  • Encourage the practice of compassion. This may apply to participants who have made mistakes or may be experiencing personal emotional challenges;
    Ensure the meeting leader/facilitator regulates and prohibits personal attacks on individual participants. This means encouraging participants to withhold personal judgments on others, and rather, to focus on the issues;
  • Encourage participants to monitor their internal mental, physical and emotional states. This means encouraging participants to conduct an ongoing or continuous internal check-in for the purpose of enhancing emotional self-regulation.
  • Demonstrate and practice intentionally responding rather than automatic reactivity. Often in meetings, particularly when contentious issues arise, participants may get irritated or aggressive to defend or advance their perspective. This is usually an indication of the unconscious, emotional and protective aspects of the brain taking over behavior. Encouraging participants to be breathe, pause and consciously and intentionally respond in a calm manner can counteract and replace that reactive behavior.
  • Breathe. Often when emotions run high, or anxiety is elevated, people begin to shallow breathe, and this can have a viral effect in the meeting. The meeting leader can monitor breathing, and if needed, have everyone pause and breathe deeply for a minute or two.
    In conclusion, meetings can be far more productive and less stressful, if they are conducted in a mindful way, utilizing the practices described above.

To learn more about how to integrate mindfulness into the workplace, read my new book, Eye of the Storm: How Mindful Leaders Can Transform Chaotic Workplaces.

Your Boss is Watching You: Employee Monitoring Systems Growing

Posted November 2nd, 2015 in Articles, Blogs by admin

Does your boss know how much time you spend having coffee breaks? In meetings? Doing work at your desk? Doing nothing? Probably not. Or if yes, in a very general way, like looking at your Outlook calendar. Until recently it has been difficult for organizations to specifically monitor the activities of employees. No longer.

We are witnessing an explosion of employee monitoring systems and technological devices to facilitate that monitoring. The culture of surveillance has now invaded the workplace.

From one perspective, the spread of employee monitoring systems parallels the expansion of surveillance programs by government and law enforcement agencies, with a focus on safety or prevention of crime. That said, one the main drivers for employee monitoring has been concerns about employee productivity, as evidenced by numerous reports indicating the decline of worker engagement and productivity levels in the workplace.

The form that employee monitoring takes is varied and sometimes multi-purposed. Here’s a couple of examples:

  • Nurses and patient care technicians in selected units at a Florida Hospital, Celebration Health, wear badges embedded with sensor technology that tracks exactly where the employees go during their work shifts and for how long;
  • JP Morgan has a surveillance program in its trading business which monitors the trading activities of employees and has plans to eventually spread it throughout all banking divisions, a system designed to control possible illegal or unethical practices by traders;
  • A company called Humanyze uses a combination of microphones, infrared sensors, accelerometers and Bluetooth to measure employees’ movements, face-to-face encounters, speech patterns, vocal intonations, physical posture and details of conversations.

Even as far back as 2007, a widely cited survey by the American Management Association and the ePolicy Institute  found about two-thirds of employers polled monitored their workers’ web use, and 45% said they monitored how employees were spending their time on company computers, the content they viewed, or the actual keystrokes they entered. One aspect of employee monitoring systems that is interesting is that most of them target line employees and not senior managers or high level executives in the organization.

Imagine this scenario in a typical office in the not too distant future. You are in employee at a meeting, and everyone participating places their phones on the table before conversation begins. Everyone is wearing sensor tracking badges around their necks. A fellow team member of yours is speaking about an issue and you interrupt him with a side comment. All the phones on the table start beeping. The meeting “mediator” who is not in the room, but observing the meeting via a video camera, reminds you not to interrupt others during a meeting. When the meeting is over, your boss calls you into his office. He shows you a series of technical images that represent the bodies in a conversation. “See this sequence of images of you,” he says, “the thermographs and bio-readouts show your blood pressure spiked several times during the discussion when your colleague spoke. Is there a problem between you?”

An even more extreme scenario would be monitoring systems that predicted aberrant behavior—such as bullying, stealing company information or loafing on the job—before it happened by monitoring brain waves, much in the fashion of the movie Minority Report.

Far fetched? Not from a technological point of view.

Companies such as Volmetrix, Humanyze, Social Intelligence, and Sociometric Solutions have already developed  sophisticated monitoring/surveillance systems that are in use today.

What would be the motivation for employers to develop and use such monitoring systems? Here’s the advantages as argued by proponents )of monitoring:

  • Employers learn conditions under which employee performance is optimized;
  • Employee performance reviews can be more accurately determined as a value proposition. “The underlying principle is value for money,” says Joseph R. Garber, a columnist for Forbes magazine. “If you don’t deliver value for money, in some sense, you’re lying.”
  • Theft of company information is controlled. Beyond worry about lost productivity, employers have legitimate concerns about the use of e- mail for thefts of proprietary information, which, according to the “Handbook on White Collar Crime,”  account for more than $2 billion in losses a year;
  • “Cyberloafing” (wasting time doing personal communications or internet browsing). A study by Nielsen Media Research found that employees at major corporations such as IBM, Apple, and AT&T logged onto the online edition of Penthouse thousands of times a month;
  • Potential cases of bullying or harassment are discouraged or thwarted;
  • Distractions are reduced to improve productivity.
  • Critics counter these advantages, suggesting employee monitoring creates privacy problems, reduces employee trust and motivation and defines work as being more mechanistic and dehumanized. Some research suggests that excessive monitoring can itself curb productivity and innovation, says Karen Levy, a fellow at New York University’s Information Law Institute and the Data & Society Research Institute.

Harvard Business School assistant professor Ethan Bernstein suggests overly aggressive monitoring and measurement leads workers to hide or simply refrain from any deviations from established practice—even those that benefit the company. Trust is often mentioned by opponents of monitoring as a major ethical issue. As Rita C. Manning writes in the Journal of Business Ethics, (link is external) “When we look at the workplaces in which surveillance is common, we see communities in trouble. What is missing in these communities is trust.”

Bahaudin Mujtaba of Noval Southestern Univesity in the Journal of Applied Management and Entrepreneurship  argues “While employers use monitoring devices to keep track of their employees’ actions and productivity, their employees feel that too much monitoring is an invasion of their privacy.” He concluded “”About 80% of employees in industries such as banking, insurance, telecommunications, travel, and other related service industries might be subject to some level of telephone or computer-based monitoring,” in some cases, without their knowledge.

The implications of a sociometrically quantified organization are profound, and indeed may end up redefining the nature of work and the workplace. Are we headed to a Brave New World or dystopia in the workplace?

Why More and More Companies are Dropping Performance Reviews

Posted November 2nd, 2015 in Articles, Blogs by admin

In 2014 I wrote an article for Psychology Today, “Why Performance Reviews Don’t Improve Performance.” My perspective was based upon recent research and two decades of experience as an Executive Coach. I said in the article: “The reality is that the traditional performance appraisal as practiced in the majority of organizations today is fundamentally flawed and incongruent with our values-based, vision-driven and collaborative work environments.”

Performance reviews have been around for ages, apparently as far back as third-century China, but were popularized during the Industrial Revolution. Certainly by the l980’s performance appraisals in the form of GE’s CEO Jack Welsh’s “rank-and-yank” system were widely used in organizations.

Research  by psychologists at Kansas State University, Eastern Kentucky University and Texas A&M University examined how people respond to negative feedback they receive in performance reviews. Conventional wisdom is that people who are really motivated to improve their performance would respond well to getting critical feedback in a performance review. The research demonstrated this wisdom is wrong. Those employees who have a desire to learn and grow—presumably the best employees—were significantly bothered by the negative feedback they received. One of the authors of the study argues that if negative feedback has the potential to discourage even the best performers, then managers need to be aware that what was meant as praise doesn’t get misconstrued as criticism.

Now a new report, by David Rock who is cofounder of the Neuroleadership Institute, a consultant and author of Your Brain at Work  and Beth Jones, a senior consultant with NeuroLeadership Institute and heads up its performance management practice, published in the Harvard Business Review, provides support for my perspective. Rock and Jones describe how companies such as Juniper and Adobe stopped giving people a one-to-five rating or evaluating employees on a “performance curve,” also known as the “forced ranking” approach. The ranking system has been best exemplified—critically—in a New York Times expose of the toxic work environment in Amazon.

By early 2015, around 30 large companies, Rock and Jones report, representing over 1.5 million employees, have dropped traditional performance reviews. No longer defining performance by a single number, these companies were emphasizing ongoing, quality conversations between managers and their teams. “Yet in mid-2015, the trend started to accelerate. Consulting firms Deloitte and Accenture, global health services client Cigna, and even GE—the company who popularized the idea of forcing people into a performance curve—all announced changes to their performance management systems. By September 2015, 51 large firms were moving to a no-ratings systems. According to research firm Bersin by Deloitte, around 70% of companies are now reconsidering their performance management strategy,” Rock and Jones report.

The authors propose there are several cogent reasons why companies are moving away from ranking or traditional performance review systems, among which are:

  • The changing nature of work;
  • The need for better collaboration;
  • The need to attract and keep talent;
  • The need to develop people faster.

Rock and Jones conclude “Companies who have replaced ratings tend to be anxious about it beforehand and enthusiastic about it afterward. Their employees are happier, which encourages more engagement and better performance.”

Clearly, the annual performance review was designed for a work environment where control of individual employee performance was a key function. In today’s collaborative environment, that perspective no longer makes sense. Some key questions that need to be answered are: Why are we perpetuating a system that research (including recent brain research) shows is not only ineffective, but counterproductive; and what are better processes to replace the performance review?Why

Amazon and Toxic Workplaces

Posted November 2nd, 2015 in Articles, Blogs by admin

A recent expose of Amazon’s work culture in a New York Times (link is external) report brings into focus the growing problem of toxic work cultures in North America, one that will take a huge toll on long term productivity and employee well being.

Amazon may now be the biggest retailer in the U.S. with an estimated valuation of $250 billion. As of July, 2015, Amazon surpassed that other retail giant, Walmart.

What is being said both in the New York Times report and by others about Amazon that would prompt one to conclude it has a toxic work culture, something that appears to be a trend in certain sectors of our economy. The Times describes Amazon as a place where employees are held to standards described by the company as “unreasonably high.” The report details 85-hour workweeks, regular culling of staff and back-stabbing. Former Amazon employees describe how working for Amazon where their performance is reviewed weekly through constant data collection. Workers are also encouraged to comment on each other’s performance constantly, using an anonymous online forum.

Here’s what some other publications have said about the Amazon work culture:

  • Gawker has published a series of emails describing life inside Amazon warehouses, written by former Amazon employees where temp employees toil in freezing conditions;
  • Pennsylvania’s Morning Call  published a series of stories about Amazon warehouses that were so hot workers fainted on the job and were placed on stretchers by paramedics. (Amazon has since installed air conditioning);
  • Amazon’s temp agency aggressively opposes unemployment compensation for workers who were let go because they were sick, The Morning Call reported;
  • Mother Jones  did an in-depth piece that described how Amazon workers are fired if they burst into tears on the job;
  • German unions were striking over pay rates in Amazon’s warehouses as reported in the New York Times  in 2013.

This is how working life at Amazon has been described in a New York Times investigation – though Jeff Bezos, the Amazon founder and chief executive, has repudiated its claims.  “The article doesn’t describe the Amazon I know or the caring Amazonians I work with every day,” he said in an email to staff. “But if you know of any stories like those reported, I want you to escalate to HR … our tolerance for any such lack of empathy needs to be zero.”

Amazon’s approach has been called “purposeful Darwinism, (link is external)” an often-abused concept of “survival of the fittest” from Charles Darwin. This means creating competition among employees and see who survives. In the Amazon system this idea is operationalized by measuring employees on a wide range of metrics, ranking them on the basis of their performance, then splitting them into three groups: a small number of high performers who are lavishly rewarded; a large group of average performers who hold on to their jobs; and a third group of under-performers who are fired.

Merge Gupta-Sunderji, writing in The Globe and Mail (link is external), argues :“On one hand, compelling anecdotal evidence suggests that Amazon is running the First World equivalent of a Third World sweatshop… somewhere along the way, as the company grew in size, managers in the organization became so focused on results that they lost sight of how they were obtained and the people who made these results happe… a toxic work environment is created. Empathy is discouraged while hostility and sabotage become accepted.”

Amazon’s approach has also been coined the “rank and yank” system, dramatized in the movie Glengarry Glen Ross, when a senior executive played by Alec Baldwin visits a sales team to “motivate” them by offering them first prize a Cadillac; second prize a set of steak knives; and without apology or second thought, third prize is “you’re fired”.

Rank and yank has been widely used before by companies such as General Electric but most of the available evidence by management experts such as Jeffrey Pfeffer and Robert Sutton point out that the approach can drive destructive internal competition. More recently research has shown when you introduce a forced ranking system into a workplace, people are more likely to start sabotaging each other in the hope of climbing up the ladder by steppping on the heads of others.

Think about the psychology of the “rank and yank” system, which more closely resembles the law of the jungle. When your co-workers can stab you in the back to improve their own performance ratings, it is hard to work cooperatively with them. So people protect themselves and act out of self-interest. Sharing knowledge with them or helping them can be risky. This creates a toxic work environment that undermines cooperation, sharing and innovation.The rank and yank system can become a self-fulfilling prophecy and is counter to all we know about good motivation methods.

Yet, we know from research that when people are labeled poor performers they usually conform to expectations and end up performing poorly. In contrast, the rank and yank system favors the top performers and potentials who are lavished with rewards. What does that leave? A whole group in the middle who are neither poor or top performers, who are virtually ignored. So a system of inequality is perpetuated, in many ways, mirroring the social and economic structure of the U.S.

Questions were raised about the system as far back as the early 2000s, when employees of Goodyear and Ford challenged the rankings as discriminatory. Employees at both companies claimed they were singled out because of their age and, in 2002, Ford paid $10.5 million to settle two class actions suits. Both companies later dropped the evaluation system. Microsoft also settled lawsuits with employees who claimed the forced ratings led to racial discrimination by “predominantly white male” managers, and Conoco settled a lawsuit brought by the Justice Department that accused the Houston-based company of using the appraisals to favor cheaper foreign workers over U.S. citizens. The most notable company was Microsoft, which hung onto it until only recently, finally bowing to long-standing criticism that such rigid employee ratings can stifle collaboration and creativity.

What’s interesting to note is that although companies such as Microsoft and Ford have discontinued the rank and yank system, it’s rumored that Yahoo may be instituting it. Clifford Stevenson, lead management researcher for the Institute for Corporate Productivity, a Seattle research firm, said his organization’s 2011 survey found a decline in the number of companies, especially those that are high-performing, using the rank and yank system.:“The percentage of companies reporting that they used a forced-ranking system declined from 42% to 14%,” he says.

Silicon Valley is known  for some aggressive environments like Amazon where employees getting “dressed down” is a daily event.. Apple, under Steve Jobs, wasn’t an pleasant place to work for many. Intel’s Andy Grove cultivated a workplace where all employees were encouraged to speak their minds, even if co-workers were offended.

Yet the same culture exists at most big companies and can be “used to represent either success or failure,” believes Steven Sinofsky, long-time former executive at Microsoft, Harvard professor and board member of a number of startups. Sinofsky tweeted a link to a story about Microsoft’s culture that ran in the Seattle Times back in 1989. That old article described Microsoft as a “velvet sweatshop” where employees were expected to work themselves to exhaustion.

In my book, Eye of the Storm: How Mindful Leaders Can Transform Chaotic Workplaces, I outline in detail the characteristics of toxic workplaces which include the following:

  • All sticks and no carrots. Management focuses solely on what employees are doing wrong or correcting problems, and rarely give positive feedback for what is going right. Or mostly carrots for the best performers, sticks for the the rest;
  • The creeping bureaucracy. There are too many levels of approval and management to get things done and a singular focus on micromanaging employees;
  • The gigantic bottom line. A singular focus on profits, beating the competition and cost cutting without consideration of other bottom lines;
  • When bullies rule the roost. Bullying of employees by management, or tolerated by management when it occurs among employees;
  • Losing the human touch. People are considered to be objects or expenses rather than assets, and there is little concern for their happiness and/or well-being;
  • High levels of stress, turnover, absenteeism and burnout;
    Instituting internal competition among employees enforced by a performance assessment system that focuses on individual performance rather than team performance;
  • Little or no concern for work-life balance, where a personal or family life must be sacrificed for the job;
  • Overwork or workaholism, commonly evidenced by 50 hr+ workweeks, little or no vacation time and 24/7 availability for work communication;
  • Little evidence of leaders’ compassion and empathy for employees;
  • Little or no commitment to making contributions to the community, worthy causes or making the world a better place;

Jeffrey Pfeffer, Thomas D. Dee Professor of Organizational Behavior at the Stanford Graduate School of Business and the author of The Human Equation: Building Profits by Putting People First, outlines in his book how companies that treat their people right get enormous dividends–high rates of productivity, low rates of turnover. Pfeffer disputes much of the conventional wisdom in the current conversation about work and business. Loyalty isn’t dead, he insists — but toxic companies are driving people away. There isn’t a scarcity of talent — but there is a growing unwillingness to work for toxic organizations.

The great irony, says Pfeffer, is that most workplace policies that are bad for employees are also bad for companies themselves. Organizations that are more “humane” — offering generous benefits, sick leave, vacation pay, health insurance, and so forth — are shown to be more profitable. Examples are Southwest Airlines, Kimberley-Clark, Whole Foods, CostCo and of course, Google. Google is a profitable business with high standards and where sharing differences of opinion (link is external)is encouraged, according to some. Yet the company has realized the public value of building a caring employee culture. Others do, as well. SAS, the software company, is famous for respecting the fact that its employees have a life outside the office. Workers there are on a 35-hour work week. SAS has been acknowledged as “The World’s Best Place to Work.” (link is external)

Some would argue that it doesn’t matter if the workplace culture enhances employee well-being as long as the company makes a profit for shareholders. Despite the fact that that utilitarian “ends justifies the means” philosophy is a throwback to 19th and early 20th century industrialism, it’s actually not born out by research evidence.  First, in Amazon’s case, some have argued the company is actually not profitable. Almost 20 years after it was launched, it has yet to report a meaningful profit. According to Yahoo Finance , the company earned only a slim 1% operating margin during the last 2 years. For all Amazon’s remarkable revenue growth, the company has still not demonstrated that it can generate profits consistently. Now, investors in the company may finally be running out of patience, Graham Ruddick writes in The Telegraph.

One could also argue that Amazon work practices—even the issue of productivity—is not supported by research. For example, the relentless pushing for more and more productivity through extended working hours, and even workaholism may actually harm productivity. Research shows that exhausted, overworked people make bad decisions and big mistakes. Second, (link is external) exhausted, overworked people are seldom innovative, at least not for very long.

The expression “killing yourself at work” takes on new meaning with the publication of a massive research study on the topic. The scientists looked at data from 25 studies involving over 600,000 individuals and assessed if there was a relationship between heart events like heart attacks and strokes with standard work weeks (35-40 hours a week) compared with long work weeks (>55 hours). After adjustments for age and other known risk factors, the long work week was associated with a increased risk of heart events and particularly with stroke events. In fact, the more hours one works, the greater the risk of stroke.

What about productivity?

“People-centered organizations often outperform their profit-centered counterparts seven ways to unleash the full potential of your people,” says Daniel Goleman, author of the best selling book, Focus: The Hidden Driver of Excellence, and winner of the McKinsey award for the best HBR article of the year, “The Focused Leader.”

He goes on to say “Studies conducted by companies evaluating their own executives have proven taht the the top 10 percent of performers displayed superior comeptencies in emotional intelligence, which includes empathy and a focus on teamwork.”

In his book, Drive , Daniel Pink, describes what he says is “the surprising truth” about what motivates us. Pink concludes that extrinsic motivators work only in a surprisingly narrow band of circumstances; rewards often destroy creativity and employee performance; and the secret to high performance isn’t reward and punishment but that unseen intrinsic drive—the drive to do something because it is meaningful. Pink says that true motivation boils down to three elements: Autonomy, the desire to direct our own lives; mastery, the desire to continually improve at something that matters to us, and purpose, the desire to do things in service of something larger than ourselves. Pink, joining a chorus of many others, warns that the traditional “command-and-control” management methods in which organizations use money as a contingent reward for a task, are not only ineffective as motivators, but are actually harmful.

In an article by Richard Williams, Wallace Higgins and Harvey Greenberg, published in the Boston Globe, ) they cited numerous research studies regarding leadership style and the health of employees. They concluded “your boss can cause you stress, induce depression and anxiety or even trigger the onset of serious illnesses. It is not just bad managers who can negatively affect employee health, but it is also the lackadaisical and mediocre who put employees on the sick list.” And the cost is huge in terms of lost productivity, healthcare costs and employee turnover. The authors argue that a whole new field of litigation in the U.S. is developing-“lawsuits against ‘bad bosses’ and the organizations that negligently allow them to supervise.”

Christina Boedker of the Australian School of Business conducted a research study on the link between leadership and organizational performance and collected data from more than 5600 people in 77 organizations. She concluded that the ability of leaders to spend more time and effort developing and recognizing people, welcoming feedback, and fostering co-operation among staff were critical to success. Moreover, out of all the various elements in a business, the ability of a leader to be compassionate, “to understand people’s motivators, hopes and difficulties and to create the right support mechanism to allow people to be as good as they can be,” had the greatest correlation with profitability and productivity, Boedker concluded.

William Baker and Michael O’Malley, authors of Leading With Kindness argue that the practice of kindness in corporations has a positive impact on bottom line business results. They argue that a management style, which could be called transformational, that has these traits—compassion, integrity, gratitude, authenticity, humility and humor—improves employee performance and employee retention.

Jonathan Haidt, author of Righteous Mind, (link is external) reflects the view of Edward O. Wilson, David Sloan Wilson and others who argue that when groups of animals compete, it’s the cohesive, cooperative, internally altruistic groups that win and pass on their genes.

Frans de Waal is author of The Age of Empathy: Nature’s Lessons For A Kinder Society. (De Waal is a biologist, professor of psychology and director of the Living Link Center at Emory University. In 2007, Time magazine selected him as one of the world’s most influential people. The distinguished scientist says it is long overdue that we jettisoned our beliefs about human nature—proposed by economists and politicians—that human society is modeled on the perpetual struggle for survival that exists in nature. De Waal says this is mere projection on our part. Nature is replete with examples of cooperation and empathy.

Given all we know about empathy in other animal species, why do we persist in seeing human existence, particularly in business, as a fight for survival, with winners and losers? De Waal calls this the “macho origin myth” which insists that the human species has been waging war on itself as millennia as a reflection of our true nature. What has been ignored is the fact that empathy has been evident during that entire time. De Waal points to a mass of examples of sacrifice, empathy, co-operation and fairness in humans and other animals’ species.

But there is a greater tragedy brewing if current and future business leaders think Amazon does represents the future of management. The techniques that Amazon uses to manage its own people can destroy the lives of individuals and undermine organizational performance. The decision to rank and yank is based more on a commitment to an outdated ideology than any real business benefits it might bring.

A commitment to short term profits at human and social costs can’t be the future of business in America can it? Is the proliferation of toxic work cultures really what we want for the sake of financial gain?

How Rising Income Inequality Threatens Democracy

Posted November 2nd, 2015 in Articles, Blogs by admin

Rising economic inequality is threatening not only economic progress but also the democratic political system in the U.S.

Emerging from the 2008-09 financial crisis, the global economy is strengthening. Yet around the world, prosperity evades most people. Increasingly the biggest benefits of economic prosperity are being accrued by a tiny elite. We live in a world where small number of the richest people own the wealth of half of the world’s wealth.

In the United States, the increase in the income share of the top one per cent is at its highest level since the eve of the Great Depression. In India, the number of billionaires has increased tenfold in the past decade. In Europe, poor people struggle with post-recovery austerity policies while moneyed investors benefit from bank bailouts. Africa has had a resource boom in the last decade but most people there still struggle daily for food, clean water and health care.

Many economic and political experts have argued that extreme concentrations of wealth are not just morally questionable but that concentration in the hands of a few stunts long-term economic growth too, making it more difficult to reduce poverty. It’s clear also that increasing extreme income inequality What must now be admitted is that extreme income inequality also is undermining democracy.

Let’s take a look at the evidence for increasing income inequality and its negative impact in the United States:

  • The poorest half of the Earth’s population owns 1% of the Earth’s wealth. The richest 1% of the Earth’s population owns 46%; The poorest half of the U.S. population owns 2.5% of the country’s wealth. The top 1% owns 35% of it;
  • The United States is the most economically stratified society in the western world. As The Wall Street Journal reported, a recent study found that the top .01% or 14,000 American families hold 22.2% of wealth, and the bottom 90%, or over 133 million families, just 4% of the nation’s wealth;
  • The U.S. Census Bureau and the World Wealth Report 2010 both report increases for the top 5% of households even during the recent recession. Based on Internal Revenue Service figures, the richest 1% has tripled their cut of America’s income pie in one generation;
  • In 81 percent of American counties, the median family income, about $52,000, is less than it was 15 years ago. This is despite the fact that the economy has grown 83 % in the past quarter-century and corporate profits have doubled. American workers produce twice the amount of goods and services as 25 years ago, but get less of the pie;
  • The amount of money  that was given out in bonuses on Wall Street last year is twice the amount workers earned in the country combined;
  • The wealthiest 85 people on the planet have more money that the poorest 3.5 billion people combined;
  • The median wealth  per adult number is only about $39,000, placing the U.S. about 27th among the world’s nations, behind Australia, most of Europe and even small countries like New Zealand, Ireland and Kuwait;
  • The top 1%  of America owns 50% of investment assets (stocks, bonds, mutual funds). The poorest half of America owns just .5% of the investments;
    The poorest Americans do come out ahead in one statistic: the bottom 90% of America owns 73% of the debt;
  • Since 1990, CEO compensation has increased by 300%. Corporate profits have doubled. The average worker’s salary has increased 4%. Adjusted for inflation, the minimum wage has actually decreased. CEOs in 1965 earned about 24 times the amount of the average worker. In 1980 they earned 42 times as much. Today, CEOs earn 325 times the average worker; (link is external)
  • In a study  of 34 developed countries, the United States had the second highest level of income inequality, ahead of only Chile;
  • Young people in the U.S. are getting poorer. The median wealth of people under 35 has dropped 68% since 1984. The median wealth of older Americans has increased 42% in the same period;
  • Four hundred Americans have wealth equal to the GDP of Russia.
    In 1946,  a child born into poverty had about a 50 percent chance of scaling the income ladder into the middle class. In 1980, the chances were 40 percent. A child born today has about a 33 percent chance;
  • Twenty five of the largest corporationsin America in 2010 paid their CEOs more money than they paid in taxes that year;
  • Some hedge fund mangers made $4 billion annually, enough to pay the salaries of every public school teacher in New York City, according to Paul Buchheit of DePaul University.
    Robert Reich, former Secretary of Labor under President Bill Clinton recently cited a Forbes  story that reported “only twice before in American history has so much been held by so few, and the gap between them and the great majority been a chasm–in the late 1920’s and in the era of the robber barons in the l880’s.”

Dominic Barton,Managing Director of McKinsey and Co., argues “ Few would disagree that unchecked increases in inequality will be costly for capitalism in the long-run–due to the divisions that it creates within society and the strain that it puts on social safety nets.”

The Pew Foundation study, reported in the New York Times , concluded, “The chance that children of the poor or middle class will climb up the income ladder, has not changed significantly over the last three decades.” The Economist’s special report, Inequality in America, concluded, “The fruits of productivity gains have been skewed towards the highest earners and towards companies whose profits have reached record levels as a share of GDP.”

A joint effort by the Russell Sage Foundation,  the Carnegie Corporation and the Lyle Spencer Foundation has released several reports based on research on the issue of income inequality. They have concluded that over the past three decades, the U.S. has experienced a slow rise in economic inequality and as a result, the fruits of economic growth have gone largely to the wealthy; median incomes have stagnated; and the poor have increasingly been left behind.

In their book, Winner-Take-All Politics: How Washington Made The Rich Richer-And Turned Its Back On The Middle Class , Jacob Hacker and Paul Pearson argue that since the late 1970’s, an intense campaign of anti-democracy policy changes have resulted in an intense concentration of wealth and income to the very few individuals and corporations in the U.S.

Many people believe it is only the recession that has had a negative impact on the economic welfare of people in the U.S., but wealthy individuals and corporations have faired well during tough economic times.

According to Richard Wolff , professor of Economics at the University of Massachusetts, U.S. corporations, particularly the large ones, “have avoided taxes as effectively as they have controlled government expenditures to benefit them.” Wolff points out that during the Depression and WWII, federal income tax receipts from individuals and corporations were fairly equal, but by 1980, individual income taxes were four times higher than corporate taxes. “Since WWII, corporations have shifted much of the federal tax burden for themselves to the public-and especially onto the middle class,” Wolff says.

The most comprehensive recent study  of corporate taxes by professors at Duke, MIT and the University of California concluded “we find a significant percent of firms that appear to be successfully avoiding large portions of the corporate income over a sustained period of time.” For example, The New York Times reported that GE’s total tax was 14.3% over the last 5 years, while in 2009 receiving a $140 billion bailout guarantee of its debt from the federal government.

What happens to societies where there are large and growing gaps in wealth? Significant social problems, and declining indicators of well being and happiness, recent research seems to suggest.

British epidemiologists Richard Wilkinson and Kate Pickett, authors of The Spirit Level: Why Greater Equality Makes Societies Stronger, argue that almost every indicator of social health in wealthy societies is related to its level of economic equality. The authors, using data from the U.S. and other developed nations, contend that GDP and overall wealth are less significant that the gap between the rich and the poor, which is the worst in the U.S. among developed nations. “In more unequal societies, people are more out for themselves, their involvement in community life drops away, “Wilkinson says. If you live in a state or country where level of income is more equal, “you will be less likely to have mental illness and other social problems,” he argues.

A University of Leicester psychologist, Adrian White, has produced the first ever “world map of happiness,” based on over 100 studies of more than 80,000 people and by analyzing data from the CIA, UNESCO, The New Economics Foundation, the World Health Organization and European databases. The well being index that was produced was based on the prediction variables of health, wealth and education. According to this study, Denmark was ranked first, Switzerland second, Canada 10th and the U.S. 23rd.

A study, published in Psychological Science by Mike Morrison, Louis Tay and Ed Diener, which is based on the Gallup World Poll of 128 countries and 130,000 people, found that the more satisfied people are with their country, the better the feel about themselves. Recent surveys in the U.S. show a significant percentage of Americans who are unhappy about their country. According to the World Values Survey of over 80 countries, the U.S. ranks only 16th, behind such countries such as Switzerland, the Netherlands, Sweden and Canada, with Denmark ranked first.

Linda McQuaig and Neil Brooks, authors of The Trouble with Billionaires, argue that increasing poverty due to economic inequality in the U.S. and Canada has detrimental effects on health and social conditions and undermines democracy. They cite the fact that while the U.S. has the most billionaires in the world; it ranks poorly in the Western world in terms of infant mortality, life expectancy, crime levels-particularly violent crime-and electoral participation.

Between 1983 and 1999, men’s life expectancy decreased in more than 50 U.S. counties, according to a study  by Majid Ezzati, associate professor of international health at the Harvard School of Public Health. For women, the news was even worse: life expectancy decreased in more than 900 counties-more than a quarter of the total. The United States no longer boasts anywhere near the world’s longest life expectancy. It doesn’t even make the top 40. In this and many other ways, the richest nation on earth is not the healthiest.

Ezzati’s results are one example. There is also evidence that living in a society with wide disparities-in health, in wealth, in education-is worse for all the society’s members, even the well off. Life-expectancy statistics hint at this. People at the top of the U.S. income spectrum “live a very long time,” says Lisa Berkman, Director of Harvard University’s Center Population and Development Studies, “but people at the top in some other countries live a lot longer.”

A meta-analysis published by the British Medical Journal shows a link between income inequality and mortality and health. The researchers concluded that people living in regions with high-income inequality had an increased risk of premature death, independent of their individual socioeconomic status, age or gender. While it is logical to assume the lowest income citizens would be at grater health risk, the study concluded that income inequality is “detrimental to the more affluent members of society, since these citizens experience psychosocial stress from the inequality and loss of social cohesion.”

Often popular media portrays the image of everyone favoring and wanting to be wealthy, but that may be deceiving.

Recent neuroscience search reveals that the brain rejects inequality and prefers equitable balance-physiological, emotional, social and psychological. E. Tricomi and colleagues advanced this argument, published in the journal, Nature They contend the human brain dislikes inequality when it comes to money. And other behavioral and anthropological evidence shows that humans dislike social inequality and unfair distribution of outcomes. Researchers at the California Institute of Technology and Trinity College in Ireland have identified reward centers in the brain that are sensitive to inequality. This research shows a dislike of fairness and inequality is more than just a social convention. On a physiological level, people may not be as selfish as once believed. Other studies have shown that many wealthy people want to restore equality and balance by charitable donations to assuage their guilt and decrease their own discomfort over having more than other people.

Research indicates that high inequality reverberates through societies on multiple levels, correlating with, if not causing, more crime, less happiness, poorer mental and physical health, less racial harmony, and less civic and political participation. Tax policy and social-welfare programs, then, take on importance far beyond determining how much income people hold onto.

In their report, Building A Better America–One Wealth Quintile At A Time , Dan Ariely of Duke University and Michael I. Norton of Harvard Business School, showed that across ideological, economic and gender groups, Americans thought the richest 20% of American society controlled about 59% of the country’s wealth, while the real number is actually 84%. At the same time, the survey respondents believed that the top 20% should own only 32% of the wealth. In contrast, in Sweden, a country with significantly greater economic equality, 20% of the richest people there control only 36% of the wealth of the country. In the American survey, 92% of the respondents said they’d rather live in a country with Sweden’s wealth distribution. They concluded that a majority of Americans they surveyed “dramatically underestimated the current level of inequality,” and “respondents constructed ideal wealth distributions that were far more equitable even than their immensely low estimates of the actual distribution.” They contend that all demographic groups including conservatives like Republicans and the wealthy “desired more equal distribution of wealth than the status quo.”

In an article in the New York Times Eduardo Porter argues “Comparisons across countries suggest a fairly strong, negative link between the level of inequality and the odds of advancement across the generations. And the United States appears at extreme ends along both of these dimensions — with some of the highest inequality and lowest mobility in the industrial world.” He goes on to say “If the very rich can use the political system to slow or stop the ascent of the rest, the United States could become a hereditary plutocracy under the trappings of liberal democracy.

One doesn’t have to believe in equality to be concerned about these trends. Once inequality becomes very acute, it breeds resentment and political instability, eroding the legitimacy of democratic institutions. It can produce political polarization and gridlock, splitting the political system between haves and have-nots, making it more difficult for governments to address imbalances and respond to brewing crises. That too can undermine economic growth, let alone democracy.””

Frederick Soft, writing in the American Journal of Political Science incomeprovides an analysis of economic inequality and democratic political engagement, concluding “higher levels of income inequality powerfully depress political interest, the frequency of political discussion and participation in elections among all but the ost affluent citizens, providing compelling evidence that greater economic inequality yields greeter political inequality.”

So while income inequality is a growing serious problem for the economic and social health of the U.S. population, it’s fair to say it’s also a threat to its democratic system.

Donald Trump and Our Obsession With Narcissists

Posted November 2nd, 2015 in Articles, Blogs by admin

Americans are obsessed with narcissistic leaders, or at least they have an ambivalence between the ones they like and the ones they promote. A case in point is Real Estate baron and presidential candidate Donald Trump. Not that he is alone. At various times, similar attention and popularity have been heaped by the public and especially by the media for leaders such as Steve Jobs, Lee Iacocca and Larry Ellison.

Some observers  have openly called Trump a narcissist in terms of a classical definition. Stephanie Marsh used the Narcissistic Personality Disorder description contained in the psychologists/psychiatrists Bible, the DSM-V as an assessment for Trump, concluding there was a match with the following traits:

  • A grandiose sense of self-importance;
  • A preoccupation with unlimited fantasies of success, power and brilliance;
  • Believes that he is “so special;”
  • Requires excessive admiration;
  • Has a sense of entitlement;
  • Takes advantage of others to achieve his own ends;
  • Lacks empathy for others;
  • Is super-sensitive to criticism.

Dana Millbank, writing in the Washington Post, retrieved a number of Trump’s quotes from his campaign speech that could be illustrative of the criteria that Marsh cited: “I’m really proud of my success,” “I’ve done an amazing job.” Millbank also completed a content analysis of Trump’s campaign speech in which he was self-referenced 257 times.

The public in general and even management experts are hypocritical about what makes a good leader. On the one hand we exalt and praise leaders who are basically nasty and abusive (called a****les by some) because they are financially successful and on the other hand, research shows that humble leaders whose focus is to serve others are equally successful, but more importantly, capture the hearts and loyalty of others. Which do we value more?

Not that their hubris doesn’t pay off according to a research study  completed by Charles A. O’Reilly III at Stanford’s business school. O’Reilly and his colleagues surveyed employees in 32 large, publicly traded tech companies. He contends that bosses who exhibits narcissistic traits like dominance, self-confidence, a sense of entitlement, grandiosity and low empathy, tend to make more money than their less self-centered counterparts, even if the lower-paid CEOs exhibit plenty of confidence. O’Reilly says of the narcissists, “they don’t really care what other people think and depending on the nature of the narcissist, they are impulsive and manipulative.” O’Reilly goes on to argue the longer narcissistic leaders are at the helm, the higher their compensation in comparison with the rest of the leadership team, or in some cases the narcissistic bosses fire anyone who dares to question or challenge them.

There is a dark downside to this appearance of success however, O’Reilly contends. Company morale often declines, and employees leave the company. And while the narcissistic or abusive leaders may bring in the bigger paychecks, O’Reilly says there is compelling evidence that they don’t perform any better than lower-paid, less narcissistic counterparts. This argument has been supported by Michael Maccoby in his book, The Productive Narcissist: The Promise and Peril of Visionary Leadership.

While Steve Jobs was a charismatic visionary, and brilliant innovator, Walter Issacson’s biography showed him to be rude, controlling and mean-spirited, never hesitating to humiliate Apple employees and take credit for others’ work. Since his death, there has been a flood of articles and books and seminars extoling Job’s leadership style, many of which argue that it’s okay to be an “asshole” as long as you are financially successful. In my article in The Financial Post I make the point: “The concern I have, and that it is reflected by other leadership experts, is the faulty cause and effect, and “ends justifies the means” arguments that hold up Jobs as a leader to be emulated. It goes something like this: It doesn’t matter what kind of boss you are like (meaning abusive), as long as you get results (financial); and any methods to get there are okay, including abusing people.”

Robert Sutton was one of the first leadership experts to draw attention to the prevalence of abusive bosses and how organizations should screen them out, as detailed in his book, The No Asshole Rule: Building a Civilized Workplace and Surviving One. That Isn’t. He points out that tech firms, particularly those in Silicon Valley are where abusive leaders thrive. His article in the Harvard Business Review on the subject received an overwhelming response of affirmation. He says in business and sports it is assumed if you are a big winner, you can get away with being jerk. Sutton argues such bosses and cultures drive good people out and claims bad bosses affect the bottom line through increased turnover, absenteeism, decreased commitment and performance. He says the time spent counselling or appeasing these people, consoling victimized employees, reorganizing departments or teams and arranging transfers produce significant hidden costs for the company. And he warns organizations this behaviour is contagious.

A University of Iowa study,  “Perpetuating Abusive Supervision: Third-Party Reactions to Abuse in the Workplace” found “when a supervisor’s performance outcomes are high, abusive behavior tends to be overlooked when they evaluate that supervisor’s effectiveness.” In other words, while people might not want to be friends with an abusive, overbearing bosses, they’ll tolerate their behavior as long as they are productive.

If you’re the kind of boss who fails to make genuine connections with your direct reports, take heed: 91% of employees say communication issues can drag executives down, according to results from our new Interact/Harris Poll,  which was conducted online with roughly 1,000 U.S. workers. In the survey, employees called out the kind of management offenses that point to a striking lack of emotional intelligence among business leaders, including micromanaging, bullying, narcissism, indecisiveness, and more.

Incivility also hijacks workplace focus. According to a survey of more than 4,500 doctors, nurses and other hospital personnel, 71 percent tied disruptive behavior, such as abusive, condescending or insulting personal conduct, to medical errors, and 27 percent tied such behavior to patient deaths.

Recently there has been a flurry of articles which promote the idea that employees want to receive “constructive criticism,” or “negative feedback,” and that employees prefer “toughlove” by managers. Such claims are retrograde and ignore recent neuroscience andmotivation research that clearly show positive feedback and encouragement improve performance.

For example, a Harvard Business Review  blog article by Jack Zenger and Joseph Folkman argues, based on survey data “giving negative feedback tends to the most avoided dimension” of feedback, based on the conclusion that “negative (redirecting) feedback, if delivered appropriately, is effective at improving performance.” Such a conclusion is huge leap. In fact, there is no evidence to support the proposition that corrective or “constructive” feedback improves performance. And the proviso given by Zenger and Folkman—“if delivered appropriately,” leaves a hole in the argument as big as the Grand Canyon. Many research studies have shown that few managers know how to give appropriate positive feedback, let alone negative or “constructive feedback.”

In a similar vein, Laura Stack, writing in HR Insights , says, “Criticism can be difficult to hear, but pain helps us learn and improve ourselves, “ and “So listen and act on constructive criticism,” and suggests to her readers to just “calmly absorb the criticism graciously.” And Jacquelyn Smith, writing in Forbes , outlines “8 Ways Negative Feedback Can Lead To Greater Success At Work,” sings the same tune.

In an article in Management Issue , author Nic Paton contends “it is hard taskmasters who are not afraid to crack the whip to get the job done that are most valued by employees,” citing a study by the U.K. Institute of Leadership & Management of 1,500 managers. However, the conclusion was not reached based on how employees felt about that issue. Paton goes on to cite a University of Chicago study by Steven Kaplan which suggested that “hard-nosed” CEOs were preferred. However, when you examine the study carefully, it should be noted that the study is in reference to VC and “buyout” companies only, which presents a very different dynamic to the bulk of research which identifies positive interpersonal skills as a key trait of successful leaders.

So it seems that abusive, narcissistic bosses are alive and doing well in the business world (and politics), and even exalted by the media. This is in sharp contrast to the research showing that humble bosses actually perform better and are better for the organization.

Peter Smuelson, a psychologist at Fuller Theological Seminary along with psychologist Sam Handy at Brigham Young University published a study in the Journal of Positive Psychology  describes the need for humble leaders. They recruited 350 participants and gave them an open-ended questionnaire about real life problems. They found two clusters of traits people used to explain humility: The first from the social realm—sincerity, honesty, unselfishness, thoughtfulness. The second was learning—curiosity, logic, awareness, open-mindedness.

Humble leaders are more effective and better liked, according to a study published in the Academy of Management Journal.  “Leaders of all ranks view admitting mistakes, spotlighting follower strengths and modeling teachability as being at the core of humble leadership,” says Bradley Owens, assistant professor of organization and human resources at the University at Buffalo School of Management. “And they view these three behaviors as being powerful predictors of their own as well as the organization’s growth.”

Owens and co-author David Hekman, assistant professor of management at the Lubar School of Business, University of Wisconsin-Milwaukee, asked 16 CEOs, 20 mid-level leaders and 19 front-line leaders to describe in detail how humble leaders operate in the workplace and how a humble leader behaves differently than a non-humble leader. Although the leaders were from vastly different organizations—military, manufacturing, health care, financial services, retailing and religious—they all agreed that the essence of leader humility involves modeling to followers how to grow.

“Growing and learning often involves failure and can be embarrassing,” says Owens. “But leaders who can overcome their fears and broadcast their feelings as they work through the messy internal growth process will be viewed more favorably by their followers. They also will legitimize their followers’ own growth journeys and will have higher-performing organizations.” The researchers found that such leaders model how to be effectively human rather than superhuman and legitimize “becoming” rather than “pretending.”

The more honesty and humility an employee may have, the higher their job performance, as rated by the employees’ supervisor. That’s the new finding from a Baylor University study published in in the journal Personality and Individual Differences  that found the honesty-humility personality trait was a unique predictor of job performance.

“Researchers already know that integrity can predict job performance and what we are saying here is that humility and honesty are also major components in that,” said Dr. Wade Rowatt, associate professor of psychology and neuroscience at Baylor, who helped lead the study. “This study shows that those who possess the combination of honesty and humility have better job performance. In fact, we found that humility and honesty not only correspond with job performance, but it predicted job performance above and beyond any of the other five personality traits like agreeableness and conscientiousness.”

The Baylor researchers found that those who self-reported more honesty and humility were scored significantly higher by their supervisors for their job performance. The researchers defined honesty and humility as those who exhibit high levels of fairness, greed-avoidance, sincerity and modesty.

“This study has implications for hiring personnel in that we suggest more attention should be paid to honesty and humility in applicants and employees, particularly those in care-giving roles,” said Megan Johnson, a Baylor doctoral candidate who conducted the study. “Honest and humble people could be a good fit for occupations and organizations that require special attention and care for products or clients. Narcissists, on the other hand, who generally lack humility and are exploitative and selfish, would probably be better at jobs that require self-promotion.”

Amy Y. Ou and her colleagues at Arizona State University published a study in Administrative Science Quarterly, in which they suggested it would be interesting to look at some of the leadership traits associated with Confucianism. Those traits include self-awareness, openness to feedback, and a focus on the greater good and others’ welfare, as opposed to dwelling on oneself. Ou, who is now an assistant professor at the National University of Singapore, thought that China would be a good place to gather data, because of Confucianism’s influence. She also had a network of corporate contacts there and she teamed up with another Chinese colleague at the business school, Anne Tsui, who had connections in China.

Together with three other colleagues in the U.S. and China, the researchers wound up interviewing the CEOs of 63 private Chinese companies. They also gave surveys to 1,000 top- and mid-level managers who worked with the CEOs. The surveys and interviews aimed to determine how a humble leadership style would affect not so much the bottom line as the top and mid-level managers who worked under the CEOs. Did managers feel empowered by CEOs’ humility, did they feel as though they were invited into company decision-making, and did that lead to a higher level of activity and engagement? The study’s conclusion: The more humble the CEO, the more top- and mid-level managers reported positive reactions. Top-level managers said they felt their jobs were more meaningful, they wanted to participate more in decision-making, they felt more confident about doing their work and they had a greater sense of autonomy. They also were more motivated to collaborate, to make decisions jointly and to share information. Likewise middle managers felt more engaged and committed to their jobs when the top boss was more humble. “There is a negative stereotype that humble people are weak and indecisive,” Angelo Kinicki, one of the co-authors of the report, “That’s just not the case.”

In an article in the Harvard Business Review  entitled “Level 5 Leadership: The Triumph of Humility and Fierce Resolve,” leadership expert Jim Collins argues Level 5 leaders, the best leaders exhibit the following characteristics:

  • Demonstrates a compelling modesty, shunning public adulation; never boastful.
    Acts with quiet, calm determination; relies principally on inspired standards, not inspiring charisma, to motivate;
  • Channels ambition into the company, not the self; sets up successors for even more greatness in the next generation;
  • Looks in the mirror, not out the window, to apportion responsibility for poor results, never blaming other people, external factors, or bad luck;
  • Looks out the window, not in the mirror, to apportion credit for the success of the company—to other people, external factors, and good luck.

Rob Nielsen, author of Leading with Humility , argues that some narcissistic business leaders are treated like rock stars but who leaders who are humble and admit mistakes outshine them all. There’s a difference between being a humble leader and being wishy-washy or overly solicitous of others’ opinions, says Arron Grow, associate program director of the School of Applied Leadership at the City University of Seattle and author of How to Not Suck as a Manager. He says being humble doesn’t mean being a chump and describes 6 ways in which leaders can be more effective by being more humble. Elizabeth Salib takes up on this theme in her article in Harvard Business Review, (link is external) contending the best leaders are humble leaders. She cites Google’s SVP of People Operations, Lazlo Bock, who says humility is one of the traits he’s looking for in new hires.

A recent Catalyst study  backs this up, showing that humility is one of four critical leadership factors for creating an environment where employees from different demographic backgrounds feel included. In a survey of more than 1500 workers from Australia, China, Germany, India, Mexico, and the U.S., Catalyst found that when employees observed altruistic or selfless behavior in their managers—a style characterized by acts of humility, such as learning from criticism and admitting mistakes they were more positive and committed to their work teams.

While narcissists may look like good leaders, according to a new study by a group of psychology researchers from the University of Amsterdam, they’re actually really bad at leading. The study is in the journal Psychological Science. Here’s the abstract: “Although they are generally perceived as arrogant and overly dominant, narcissistic individuals are particularly skilled at radiating an image of a prototypically effective leader. As a result, they tend to emerge as leaders in group settings. Despite people’s positive perceptions of narcissists as leaders, it was thus far unknown if and how leaders’ narcissism is related to the actual performance of those they lead. We proposed and found that although narcissistic leaders are perceived as effective due to their displays of authority, leaders’ narcissism actually inhibits information exchange between group members and thereby negatively affects group performance.”

Writing in the Harvard Business Review , Michael Maccoby identified the weaknesses of a narcissistic leader, including this: “Despite the warm feelings their charisma can evoke, narcissists are typically not comfortable with their own emotions. They listen only for the kind of information they seek. They don’t learn easily from others. They don’t like to teach but prefer to indoctrinate and make speeches. They dominate meetings with subordinates. The result for the organization is greater internal competitiveness at a time when everyone is already under as much pressure as they can possibly stand. Perhaps the main problem is that the narcissist’s faults tend to become even more pronounced as he becomes more successful.”

Fred Kiel, head of the executive development firm KRW international, recently studied 84 CEOs and more than 8,000 of their employees over the course of seven years. The results, written up in the Kiel’s recent book Return on Character, found that people worked harder and more happily when they felt valued and respected. So-called “character-driven” CEOs who possess four virtues—integrity, compassion, forgiveness, and accountability—lead companies whose returns on assets are five times larger than those of executives who are more self-centered, he found.

In the Harvard Business Review,  Emma Seppala, the associate director of Stanford University’s Center for Compassion and Altruism Research, details additional arguments for nice bosses.

Harvard Business School’s Amy Cuddy and her research partners have also shown that leaders who project warmth–even before establishing their competence–are more effective than those who lead with their toughness and skill. Why? One reason is trust. Employees feel greater trust with someone who is kind.

And an interesting study (link is external)shows that when leaders are fair to the members of their team, the team members display more citizenship behavior and are more productive, both individually and as a team. Jonathan Haidt at New York University Stern School of Business shows in his research that when leaders are self-sacrificing, their employees experience being moved and inspired.

Researchers at the Wharton School at the University of Pennsylvania and the George Mason University School of Business examined what they call a “culture of companionate love,” which involves feelings of affection, compassion, caring, and tenderness among co-workers at long-term care facilities. Though less intense than romantic love, the strong emotions involved still help create bonds between people. 16 months later the researchers checked in with each group. It turned out that a strong culture of companionate love predicted benefits all around: less burnout, fewer unplanned absences, more teamwork, and higher work satisfaction for employees; fewer emergency room trips and higher mood, satisfaction, and quality of life for patients; and more satisfaction with the facility and willingness to recommend it for families. Research suggests that compassionate workplaces increase employee satisfaction and loyalty. A worker who feels cared for at work is more likely to experience positive emotion, which in turn helps to foster positive work relationships, increased cooperation, and better customer relations. Compassion training in individuals can reduce stress, and may even impact longevity. All of these point to a need for increasing compassion’s role in business and organizational life.

When are we going to stop idolizing business leaders, needing them to be bigger than life in a way reminiscent of celebrities and movie stars, and start appreciating the value of humble leaders, and accept the research evidence that will serve us better? When will we deny the media and public attention now accorded to narcissistic political and business leaders they so desparately desire?

Millennials: How Gen Y Will Lead Us Into the Future

Posted October 30th, 2015 in Articles, Blogs by admin

Leadership must be important — more than 20,000 books and thousands of articles have been written about the critical elements of and the impact it has on people, organizations and countries, if not the world.

In my article in The Financial Post  I show that although leadership training programs abound, they have failed to produce good leaders. We can add to this problem the fact that the next generation of leaders, Gen Y or Millennials, have vastly different expectations for leaders and how they want to be trained as future leaders.

Virtuali, a leadership training firm and consultancy, and, a research and advisory membership portal servicing forward-thinking HR professionals, announced the results of a new survey entitled “The Millennial Leadership Study“. Following a national survey of 412 millennials, the study found that 91% of Millennials aspire to be a leader and out of that, 52% were women. Almost half of Millennials define leadership as “empowering others to succeed” and when asked what their biggest motivator was to be a leader, 43% said “empowering others”, while only 5% said money and 1% said power. When asked about the type of leader they aspire to be, 63% chose “transformational”, which means they seek to challenge and inspire their followers with a sense of purpose and excitement.

Other findings in the survey:

  • 55% of Millennials said that the most important leadership skill is the ability to build relationships, which 66% said was one of their strongest skills;
  • Millennials want to learn online and have mentors. When asked what type of training would be most effective for their development as a leader, 68% said online classes and 53% said mentoring. Only 4% of Millennials said University courses;
  • Millennials prefer to have fewer managers. 83% of Millennials said they would prefer to work for a company with fewer layers of management.
  • Millennials say that the biggest problems with their company’s leaders is their ability to develop others (39%) and communication (50%).

Sean Graber, Co-Founder and CEO of Virtuali said: “Millennials embody the shift in today’s workplace. They are motivated by a desire to transform themselves, their colleagues, and the world around them. This study confirms that Millennials respond and aspire to this type of transformational leadership. If companies want to build engaged and productive workforces, they will need to find a way to tap into the Millennial outlook.”

Dan Schawbel, founder of says: “This study confirms that Millennials choose to empower others over making money or being recognized.” Schawbel goes on to say in my interview with him that “Millennials want companies to give back to society and make a difference instead of just making a profit. They aren’t fond of the command and control “autocratic” leadership style of boomers and want to encourage others to succeed.” When asked the question of the bottom-line for companies, Schawbel contends “Millennials want to align themselves with companies that have shared values. If a company can’t communicate how it benefits society, then it’s going to have trouble engaging Millennials. Millennial workers are most engaged when they are doing work that has meaning.”

The Virtuali study is in alignment with other studies on Millennials and leadership.

A report by the Center For Creative Leadership (CCL) by Jennifer Deal and Regina Eckert dispelled some myths about Millennials including: they care more for compensation than previous generations; they are disrespectful of authority; and they aren’t loyal, showing the data does not support those myths. The report underscored the importance of firms find cost-effective ways to train Millennials, particularly through the use of technology. The report also emphasized the importance of coaching and mentoring for Millennials, which provides opportunities for face-to-face personal growth.

Josh Bersin, writing in Forbes, reviewed a global study by Deloitte on Millennials. Among the conclusions Bersin provides are the following:

  • “Millennials want leadership and they want it their way;”
  • Millennials desperately want to acquire leadership skills;
  • Millennials value an “open, transparent and inclusive leadership style;”
  • Millennials want rapid career growth;Millennials “thrive on fairness and performance-based appraisal, not tenure.”
  • Bersin concludes his article : “It’s clear from our work with many companies that things need to change…Today’s Millennials will definitely rule the world. Our job now is to make our organizations ready, so they can slip right into place and help us lead our businesses in their own special way.”

Mara Swan, executive vice president of global strategy at human resources consultancy ManpowerGroup, said Gen Y’s perceived skepticism toward traditional corporate structures should make them more democratic in their approach as leaders. Dropping command-and-control leadership models in favor of more collaborative, collective organizational reporting orders is likely to be a defining hallmark.

“It’s going to be much more horizontal,” Swan said. “They don’t think of power as being something to warrant; they think about sharing it.” With respect to leadership development “We have to stop one-way learning,” said ManpowerGroup’s Swan. “You have to talk about what you want them to do, and you have to let them experience it and teach each other. The instructor has to move from an instructor to a facilitator of learning, and it has to be very experiential. I also think learning has to be tied to the purpose of the company vs. the task you’re trying to teach.”

The Millennial Compass Report  completed by the MLS Group and the Ashbridge Business School in the U.K. entitled “Truths About the 30-and-under Generation in the Workplace,” concluded Millennials “are focused on achieving through personal networks and technology; having good work-life balance; and getting high levels of support from their managers. They don’t want to be tied to an organization, a timetable, or a hierarchy, and they’d rather avoid the stress they see their senior leaders shouldering.”

These reports show Millennials’ different attitudes and expectations towards work and careers compared to the current dominant Baby Boomers. Also clear is Millennials’ definition of loyalty to the organization and expectations for frequent career or job changes. Millennials have a very different perspective and expectation of the role and behavior of managers, seeing them more in an encouraging, coaching, and peer capacity, something that is currently at odds with the current generation of Baby Boomer managers who see their role as one associated more with power and position.

I’ve had the opportunity to coach and consult current leaders of organizations, most of whom are Baby Boomers, and a significant number of them express frustration and concern with Milllennials, because they don’t share the same perspectives about work and life. The realistic current leaders, who understand that Millennials will soon make up between 50-75% of the workforce, are changing and adapting their workplace processes and structures to not just accommodate the new generation, but harness Millennials’ passion for innovation and technology and more collaborative leadership style.